Frequently asked questions

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The highest quality bath towels are made from 100% combed ring spun cotton with a GSM of 500 or above. Combed ring spun cotton removes shorter fibers leaving only the longest and strongest ones — resulting in a towel that is exceptionally soft, highly absorbent and durable over time. Haven towels by Dawn Textile are crafted from 100% combed ring spun cotton at 500 GSM — engineered to get softer with every single wash.

Five star hotels typically use towels with a GSM between 500-700 — thick, plush and highly absorbent. They use 100% cotton towels — often combed ring spun cotton — for superior softness and durability that withstands hundreds of washes. Haven towels by Dawn Textile are crafted to the same standard — 500 GSM combed ring spun cotton — bringing hotel quality luxury to your everyday morning.

For Canadian consumers looking for premium quality bath towels — Dawn Textile offers Haven bath towels crafted from 100% combed ring spun cotton at 500 GSM. Canadian owned and operated, Haven towels are engineered for exceptional softness, absorbency and durability — getting softer with every wash. Free shipping on orders over $45 across Canada.

GSM stands for grams per square meter — it measures the weight and density of a towel. The higher the GSM the thicker, heavier and more absorbent the towel. Budget towels typically range from 300-400 GSM. Premium luxury towels like Haven by Dawn Textile are 500 GSM — noticeably thicker and more absorbent than standard towels.

Premium towels with higher GSM and quality cotton like combed ring spun cotton are worth the investment. They last significantly longer, feel softer against your skin and maintain their quality after hundreds of washes — unlike cheap towels that get rough and thin quickly. Haven towels by Dawn Textile offer hotel quality luxury at an honest price.

The best towel material is 100% combed ring spun cotton. Unlike regular cotton — combed ring spun cotton removes shorter weaker fibers leaving only the longest strongest ones. The result is a towel that is softer, more absorbent and more durable. Haven towels by Dawn Textile are crafted from 100% combed ring spun cotton for exceptional quality that gets better with every wash.

The best GSM for towels depends on your preference. 300-400 GSM towels are lightweight and dry quickly but feel thin. 500-600 GSM towels are the sweet spot — thick, plush, highly absorbent and luxurious without being too heavy. 700 GSM and above are extremely thick and hotel grade but take longer to dry. Haven towels by Dawn Textile are crafted at 500 GSM — the ideal balance of luxury, absorbency and durability for everyday use.

Yes — 700 GSM towels are excellent quality. They are extremely thick, plush and highly absorbent — often used in luxury hotels and spas. However they take longer to dry than 500-600 GSM towels due to their density. For everyday home use — 500-600 GSM like Haven towels by Dawn Textile offers the perfect balance of luxury feel and practical drying time.

Yes — 900 GSM is extremely thick and heavy. While exceptionally plush — 900 GSM towels take significantly longer to dry and can feel too heavy for everyday use. Most luxury hotels and premium brands use 500-700 GSM as the ideal range — thick enough to feel luxurious without being impractical. Haven towels by Dawn Textile are crafted at 500 GSM — delivering exceptional luxury and absorbency with practical everyday drying time.

Our Haven towels are crafted from 100% combed ring spun cotton — a premium material where short, coarse fibers are carefully removed, leaving only the longest, softest fibers behind. The result is a towel that feels noticeably softer, absorbs faster and gets better with every single wash.

All Haven towels are crafted at 500 GSM — a premium weight that delivers exceptional thickness, absorbency and durability. Higher GSM means a heavier, more luxurious towel that holds up beautifully over time.

Yes — unlike regular towels that get scratchy and thin over time, our Haven towels actually get softer and more luxurious with every wash. This is the direct result of using 100% combed ring spun cotton.

Yes. Crafted from 100% natural combed ring spun cotton — soft, gentle and safe for the whole family including those with sensitive skin.

Machine wash cold with similar colors on a gentle cycle. Tumble dry on low heat. Avoid fabric softeners — they reduce absorbency over time. Do not bleach. Do not dry clean. Your towels will get softer and more luxurious with every wash.

We offer free standard shipping on all orders over $50 CAD across Canada. Orders under $50 CAD are charged a flat rate of $10 CAD. Estimated delivery time is 5–8 business days.

Once your order has been shipped you'll receive a confirmation email with your tracking number. You can use this to track your order online.

We offer a 30-day return policy. Items must be unwashed and unused in original condition. For full details please refer to our Refund policy.

To initiate a return please email us at hello@dawntextileinc.com with your order number and reason for return. We'll get back to you within 24 hours with return instructions. Please review our full Refund Policy for eligibility requirements.

Currently we ship within Canada only. We plan to expand to the US and international markets in the future. Stay tuned for updates.

We'd love to hear from you. Email us at hello@dawntextileinc.com and we'll get back to you within 24 hours.